If you through the purchase of goods for the fragile goods (such as glass, ceramics, etc., including but not limited to the above), in view of the current logistics companies for the provision of fragile goods, in order to ensure that goods in the delivery of the integrity, but as goods in the delivery process, and was judged to be fragile goods, resulting in the loss of your own.

CN2SG committed to purchasing the elimination of all your worries and enjoy a truly zero risk purchasing.

In order to protect the security of your shopping, you are purchasing for each process are China shopping corresponding standards, including the return and replacement of goods, or refund.

 

One. shipping errors damaged, defective or goods

If you receive the goods occurrence of the above questions, please timely product packaging pictures and details send email to: service@cn2.sg, our staff will immediately verify the process for you and give you an answer.

 

Two. The product quality problems
CN2SG provide you with detailed visual inspection of the goods, the number of inventory, detailed inspection service. However, due to the lack of professional appraisal level, CN2SG temporarily unable to provide true and false identification or quality of goods.
But you do not need to worry about is that when you purchase the product quality problems in use for some time, as long as the merchandise is still within the warranty period of, and have the original proof of purchase and product quality assurance card, you can entrust CN2SG and domestic businesses Contact refund / replacement.
For compliance with refund / exchange, the product was, CN2SG will be responsible for transport to domestic businesses, and repaired or replacement goods re-sent to you. Because each vendor / manufacturer has its own unique issues to deal with commodity quality principles and modalities (to product quality assurance card in the specified date), we can not guarantee that manufacturers can fully meet your requirements, but promised to do CN2SG 100 percent effort to fight for your interests, your satisfaction.

Provided this proxy service, CN2SG does not charge any service fees, but you may need to bear the return shipping of goods. CN2SG reserves the right to refuse the conditions do not meet the quality assurance of goods proxy for this service.

 

Three. The return of goods
Have been ordered and Taobao Lynx and other businesses not issued goods, you make and the seller agreed to accept returns, we will be free for you to return.
For five days have been ordered and the arrival of goods, you can contact the seller voluntarily return, but will charge a logistics and transport costs.
Any of the following circumstances, we will not accept your claim returned goods:
   A. commodities are exchanged, the original changes, or missing parts;
   B. was opened goods, such as software packages, CD, DVD, cassette, etc;
   C. without the original proof of purchase of goods;

No. We don't possess the relavant knowledge to test or differentiate these aspects of a product, so we are not repsonsible if you think the product's quality, authenticity, functionality is not as described by the seller. Normally we suggest you to buy from reputable shops. However, please still bear in mind that there could be small but inevitable risks doing ovearseas online shopping.

Yes, you can, but it's subject to the seller's approval. You can feedback the request to us, we will help you negotiate with the seller. You may need to bear all the shipping cost incur during the exchange.

It depends, not all sellers will offer to refund. Typical solutions provided by sellers are partial refund or return the product for full refund, repairing, one to one exchange etc. We can help you negotiate with the sellers for possible solutions after receiving your feedback on the issue with supporting pictures and deｓｃｒｉｐｔions. You may as well bear the shipping cost incur duiring the process. However, some of the sellers may reject any form of compensation if they deny the responsiblity of the product issues.

All returns must be liaised with after-sale team via email or enquires first, upon agreement, it can be returned in original condition to any of our fixed free collection points during the scheduled time slot, or to our home delivery staff during your next delivery. Returns without agreement will not be accepted and we will not be responsible if these returns are lost or damaged due to the absence of tracking records. 

You will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please contact your Merchant for further assistance on this matter.