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If your package has been sent abroad, because of the "international security failed", "no sign", "address unknown", "not hurl" be returned, to send freight you borne.
Another: the delivery of such goods in the international, please choose the means of transport.
E, after the receipt of the package, if there is any problem, please sign within 72 hours back to the customer service, and no longer accept.
The cost of transporting a shipment can be affected by the amount of space that it occupies, rather than the actual weight. This is the volumetric (or dimensional) weight.
For international shipping practice, the volumetric weight is calculated and compared with the actual weight of the item – the higher weight is used to calculate shipping cost. The formula to calculate volumetric weight is:
orders: volumetric weight (kg) = length x height x width (cm)/ 5,000.
Please note that normally the weight indicated on seller’s webpage is the actual weight. You need to pay special attention to the dimensions of bulky items like soft or plastic toys, diapers, pillows, chairs, crystal lights, bicycles, etc. Sometimes the shipping cost can be even higher than the value of the product itself. It is advised to check the dimension with sellers directly or seek for our help.
The weight or volumetric weight you see for each order is weighed or measured at their minimum individual package. When you submit to ship out, all the individual orders will be consolidated into one single parcel. There will be extra weight incurred by the packaging material or extra space occupied due to the small gaps between items, and the standardized packaging to meet the shipment requirements.
As demonstrated below, normally the final chargeable weight is around 1.1 times the sum of each item’s actual weight or volumetric weight.
Note:The shipping durations quoted above are norms. Above 95% of our shipments meet these durations. Unforeseeable factors such as China domestic shipping delay, bad weather, customs clearance delays and customs inspections that can cause delays are beyond the control of CN2SG and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration could be slightly longer.
We will do the consolidation for you to save your international shipping fee. Please take note, only orders from the same warehouse (Guangzhou, Yiwu and Singapore) and same shipment method can be consolidated together.
For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120.
Customers can book online, by Wechat, by Email or by phone for the services in Guangzhou, Yiwu and Shenzhen.
If the goods are delivered to our warehouse too late and the container is already full. Or if the air freight good is too heavy, the airport has the right to unload the goods. Or the goods will be unloaded during the flight transfer.
Any goods without special marking will be treated as normal goods, which may cause damages.
Warehouse may reject to receive the goods if without the correct packing list and invoice. Because we cannot do clearance and declaration without the packing list and invoice. Making declaration wrongfully may cause delay and penalty.
Different countries have different definition of sensitive goods. Sensitive goods are different for sea freight and air freight. Cases will be based on detailed information we obtained. Some goods will touch customs’ restriction policies, eg different inspection system, which will incur more procedures. These goods require special operating licence in destination port.
No matter how many sensitive goods you have, customs will treat them as sensitive goods. If customers have sensitive goods and do not notify us in advance, and face the customs’ inspection, the whole container may be detained by customs and penalties may incur. Parking the container at the wharf will incur huge costs. The relevant costs will be charged from this customer because the inspection is caused by these sensitive goods.
Every piece of cargo will have many process channels during the whole transportation procedure, e.g. customs, shipping company, wharf, flight, weather and etc. We cannot control all of these on delay.
It is the airline’s policy that for each single package, its weight cannot exceed 60 kg and its length cannot exceed 180cm.
Many small parcels will be shipped by air. Sometimes small parcels may get lost.
There are safety issues of air freight. Magnetic items may cause deviation. Imitation brand, liquid, power, food, fresh items, medicines, flammable items, perishable items, DVDs, military items and other restricted items by IATA cannot be shipped.
Sometimes customers have not told us they ship restricted items, which cause confiscation later. Our company is not responsible for this and will charge freight costs.
For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120. Our company will provide original permit documentation to facilitate the GST-claim-back procedures.
If there are mistakes on the documentation you provided to us, our declarant will confirm again before declaration. Please correct any mistakes within 1 hour using email. Then call our office to notify the mistakes. If mistakes are found after declaration, we will not be responsible for this.
Free storage for 3 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 7 days in China warehouse. Further storage will charge SGD 0.9 /cbm/day.
Customers should provide invoice, packing list, arrival notice to our company and push the shipper to telex release the goods to us. First time customer needs to provide the authorization letter to us.
Our company will only arrange the trucking after we receive the payment. If customers do not pay on time, there may incur penalties in PSA.
Every CBM cannot exceed 350 kg, otherwise they will be treated as heavy goods. Forklifts should be used for heavy goods and heavy lorry should be used to deliver the goods. It takes more time to loading and unloading. The costs will be higher. Therefore we will charge additional costs.
Every side(L,W,H) shall add 1 cm each as sharing volume.
