Customers can get discounts after they register as our members. It will speed up the shipping procedures by providing us the delivery address and contact person’s information.

If our warehouse finds that there are damages of your boxes, we will change a new box and notify this. Each box will cost SGD 3. Fragile goods need to be packed by wood box. Cost of wood box depends on the dimensions between SGD 8-18. Each woven bag costs SGD 2.

Paypal supports 4 international cards (Master, American, Express VISA, Card JCB) and some national bank cards in the world.

No matter what currency account you use, Paypal recharge are converted to US dollars, Paypal recharge, there may be 1-60 minutes to the delay.

According to the latest exchange rate announced by the Bank of China, we will be based on the exchange rate of the Chinese bank's exchange rate is not a real-time adjustment.

The current use of Paypal charge fee is 3.9% + $0.50 SGD.

1, login account, click on my account - "top up", select "Paypal".

2, enter the amount you want to recharge, click "Go to recharge".

3, the system will automatically jump to the top of the Paypal page.

If you choose to pay Paypal, most are real-time to the account (Paypal electronic checks, except for the Paypal risk of freezing, in order to end the actual processing cycle prevail), PayPal international card requires the bank's 24 hours audit.

The exchange is floating, it changes from time to time. Current effective exchange rate is
1 SGD = 4.40 CNY

Transaction number is the transaction reference number provided by bank after you complete a transaction. For ATM transfer or deposit, it's a 3 or 4 digit number shown on the receipt. For i-banking, it's a 6 to 16 digit number depending on the bank you use. It's shown on the webpage informing you that the transaction is successful, so please copy it down before closing the page.

Under "Member Center",you can view your account.Top up will be handled Within 1 working da. If your top up is not successful within 1 working days,please contact us.

1st Payment (product payment) can be viewed when checking out orders. 2nd payment (international shipping fee & agent fee) cannot be confirmed before placing order, because the international shipping fee depends on the actual weight/volumetric weight of your items, which we don't know until the orders are received. However, if you can estimate the weight/volumetric weight, you can do estimation by yourself by using our Cost Calculator.

GST(Goods and Services Tax).

 

Regardless "Buy for me" or “Ship for Me".

 

For Sea shipment and Economy Sea shipment, customers are required to pay the corresponding 7% GST incurred for all orders by yourself.

 

For Air freight, we will absorb the GST incurred for your orders normally.

 

However for high value parcels (total value including Product Price + China Express + International Freight of all parcels submitted under single collection /delivery is $400 or more),  you are required to pay the corresponding 7% GST of that particular parcels by yourself.

Bank
OCBC Account Number:553752650001
DBS Account: 245-20276-8

Paypal

Paypal recharge supports four international credit cards(visa, master, American Express, and JCB card) ; no matter which currency you use, PayPal payment is calculated in USD and its recharge service charge is 4.4%+$0.3.

Alipay
Alipay (China) Network Technology Co., Ltd. is China leading independent third party payment platform, it is an Alibaba group Associate Company. Alipay is committed to providing "safe, rapid, simple online" payment solutions for global e-commerce;！

Wechat
WeChat Payment is provided by Tencent, it is the third party payment platform, WeChat payment and security system are supported by Tencent, which holds the Internet payment license and has a complete security system.

Recharge successfully, but the account balance does not update, please contact us.

Step One,Select goods

You can choose your favorite products from our website "Shopping Mall" section.

Select the goods you want to buy,  all goods in the Shopping Mall are from Taobao, Tmall, you can purchase without any hassle

   

Tips:

1,To distinguish goods with color and size, please be sure to specify the information in the remarks, so as to be easier to deal with your order directly.

2,For goods may be replaced, please be sure to confirm with merchants what are the replacement requirement before putting an order. 

3,We will contact with you if your goods are overweight without paying adequate postage fee, and will advise you to re-confirm the order. It is recommended that you pay attention to your latest order status.

4,For virtual products, we are temporarily unable to help you with your order, please understand.

 

Step Two, Enter into my shopping cart

Enter the "Shopping Cart",You can see the goods order just submitted. Click on the "To save order", we will immediately purchase for you after the payment is successful . If your account balance is less than required minimum RMB, the system prompts you to recharge.

 

Step Three,Select mode of transport

 
 

Step Four,Select Payment Method  

Step Five,Submit Order

Once all the above steps are confirmed, click "Submit waybill" to fill in the waybill information, please ensure the correctness of the information note, so that we can contact you promptly.

Points can be obtained through the new user registration, invite friends, send an application, or participate in new activities through designated. Invite a friend to gain points only supports manual review, please contact us, provide the username of your friends.

bulk stock typically includes, but is not limited to the following categories of goods:
1,Speaker / HIFI
2, Kitchen Appliances (oven / Water purifier / coffee maker, etc.)
3, Other appliances (refrigerator / washer / dryer / air conditioner / TV / oven, etc.)
4, musical instruments
5, computer and accessories (Desktop PC / laptop / printer / fax / Combo / liquid crystal displays, etc.)
6, bedding (sheets / cover / quilt / pillows, etc.)
7, home decoration (furniture, etc.)
8, fitness equipment

9, outdoor camping supplies

 

International shipping is based on weight and volume of goods carried billing, before buying such goods we recommend that you contact our customer service staff for detailed delivery method and costs, thank you for your understanding and cooperation.

After you pay for success Mall orders, we will immediately contact the seller to make a purchase for you and mail it to pass in CN2SG warehouse (your order status will change to "has come to China warehouse"), estimated time of 3-7 days, and then send to your country.

Yes, you can add in new orders anytime. However in order to ship all orders together in one parcel, please understand the shipping rules and how to use the "hold" function. You can refer to FAQ shipping related issues.

You can enjoy all promotion price or conditional offers (eg. free local courier with a minimum spending amount), sometimes our crawl function cannot capture such special price, but you can manually edit the price if you fulfill the condition and write in the remark accordingly.

Yes, you can negotiate with the seller and agree on a discounted price. When you submit orders to us, please state the agreed price and the name or number you used to communicate with the seller so that she or he will know we are purchasing on behalf of you.

Yes, currently we can buy from some websites from China, such as: Taobao, Tmall, Jingdong, excellence, wheat bags, Dangdang as long as the websites support a secured payment system like PayPal or Alipay. You can consult us for confirmation if you are not sure.

We can ship small amount of air-tight food (no meat) or liquid via special air or sea shipment. We can't ship any form of medicine. You can check out other prohibited.

For Ship-For-Me service: 7% GST will be shown and collected when submitting a parcel to ship if the parcel's total amount of declared value, shipping fee and insurance is more than S$400.

 

For Buy-For-Me service: 7% GST will be shown and collected in shopping cart if an individual order value is more than S$400.

You can enjoy all promotion price or conditional offers (eg. free local courier with a minimum spending amount), sometimes our EZ-buy function cannot capture such special price, but you can manually edit the price if you fulfill the condition and write in the remark accordingly.

Take photo: if you want to make sure that the seller sends the correct items before shipping them all the way to Singapore, you can choose this value added service. When we receive your parcel, we will take out the items and take minimum 3 photos from different angles for you to view. The charge is $3 per parcel sent from sellers.

 

Videos: If you need the inspection process for the commodity record 30 seconds of video paragraph 2, in order to ensure that goods are correct, each order rate $6.

Return & exchange:  if the parcel we receive contains prohibited items cannot be shipping, or you change your mind, we can help you return the parcel back to the seller. The charge is $1 per parcel on top of the courier fee.

1, If you choose to send the goods to pass the new warehouse, courier companies and courier service number may not be filled up, just submit orders directly.

2, As long as the unique address is entered correctly, we should be able to locate the parcel for you if they are delivered correctly. However, inspection may take a little longer as we would need some time to match your order to your account.

Value is the cost of your product in SGD. It is your declared value and is important that this is filled up for GST or insurance compensation purpose.

E-coupons can obtained through our activities.

Limited by the special nature of the international transport, part of the package in the delivery of the customs, the customs will not be eligible, the customs information, generally you do not have to worry, after the package return, we will be free to re send.

Note:The shipping durations quoted above are norms. Above 95% of our shipments meet these durations. Unforeseeable factors such as China domestic shipping delay, bad weather, customs clearance delays and customs inspections that can cause delays are beyond the control of CN2SG and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration could be slightly longer.

Yes, it's possible. The ETA date is an estimation, 95% of parcels will arrive on or before ETA date. However, it could also arrive after ETA date when uncontrollable situations like custom inspection, clearance delay, or bad weather happen.

No, once the parcel is generated to ship, we can't cancel it for you any more. It could have already been packed and handled to logistic company even the status has not been updated yet.

We will do the consolidation for you to save your international shipping fee. Please take note, only orders from the same warehouse (Guangzhou, Yiwu and Singapore) and same shipment method can be consolidated together. 

No, only orders from the same warehouse can be consolidated together.

The item may have a larger volumetric weight.

Volumetric weight is calculated based on the space it occupies. Chargeable weight is the parcel's final weight when it's shipped. Please refer to quick guide related sessions for more details.

Yes, but over-length fee will be incurred if the length of item exceeds 1.2 meters for air shipment or 3.4 meters for sea shipment. The actual charge depends on the product type and length, will be advised before shipping out.

Yes, we do ship some of the fragile items but not all of them. Certain items are very difficult to be protected well, like big mirrors, extremely delicate carvings, etc. They have a high chance to get damaged during international shipping. We can try our best to help you protect and ship, but we will not compensate if it's still damaged.

Following are the guidelines to ship oversized item:
Express Air Shipping: maximum length is 1.60m, RMB200 will be charged for item between 1.20m and 1.60m.
Economy Air Shipping: maximum length is 1.80m and the total sum of length, width & height cannot exceed 2.40m.
Sea Shipping: maximum length is 4.00m. For items longer than 2.50m we can only deliver to ground floor or lift accessile floor, provided it can be fitted into your lift.

The maximum weight for a single item is 70kg for air shipment, no limit for sea shipment.

"Ship For Me" and "Buy For Me" parcels are handled separately in different warehouses, hence they are unable to be consolidated together.

You may advise the merchant to ensure proper packaging and pack your purchase into a smallest possible box.
You may also consolidate your shipping charges by waiting for all items to arrive before shipping them out. This way, when you ship all items out as one parcel, you would only pay the initial 500g charge once.

For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120.

Different countries have different laws and legislations. Customs have the power to inspect the goods. Some goods may touch the customs’ restricted policies. These goods may incur special charges, taxes, penalties and confiscation.

This is to make sure customers’ goods can catch the right schedule and can arrive on time.

Customers can book online, by Wechat, by Email or by phone for the services in Guangzhou, Yiwu and Shenzhen.

If the goods are delivered to our warehouse too late and the container is already full. Or if the air freight good is too heavy, the airport has the right to unload the goods. Or the goods will be unloaded during the flight transfer.

Any goods without special marking will be treated as normal goods, which may cause damages.

Warehouse may reject to receive the goods if without the correct packing list and invoice. Because we cannot do clearance and declaration without the packing list and invoice. Making declaration wrongfully may cause delay and penalty.

Because the ownership of goods is belonging to the customers. If the goods break any country’s laws and legislation, the owner should be responsible for the legal issues.

Different countries have different definition of sensitive goods. Sensitive goods are different for sea freight and air freight. Cases will be based on detailed information we obtained. Some goods will touch customs’ restriction policies, eg different inspection system, which will incur more procedures. These goods require special operating licence in destination port.

No matter how many sensitive goods you have, customs will treat them as sensitive goods. If customers have sensitive goods and do not notify us in advance, and face the customs’ inspection, the whole container may be detained by customs and penalties may incur. Parking the container at the wharf will incur huge costs. The relevant costs will be charged from this customer because the inspection is caused by these sensitive goods.

Every piece of cargo will have many process channels during the whole transportation procedure, e.g. customs, shipping company, wharf, flight, weather and etc. We cannot control all of these on delay.

It is the airline’s policy that for each single package, its weight cannot exceed 60 kg and its length cannot exceed 180cm.

Many small parcels will be shipped by air. Sometimes small parcels may get lost.

There are safety issues of air freight. Magnetic items may cause deviation. Imitation brand, liquid, power, food, fresh items, medicines, flammable items, perishable items, DVDs, military items and other restricted items by IATA cannot be shipped.

Sometimes customers have not told us they ship restricted items, which cause confiscation later. Our company is not responsible for this and will charge freight costs.

Without no individual declaration, no tax documents will be provided using customers’ company name. For other relevant documents, they contain too much confidential information. It is not suitable to provide this information.

For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120. Our company will provide original permit documentation to facilitate the GST-claim-back procedures.

If there are mistakes on the documentation you provided to us, our declarant will confirm again before declaration. Please correct any mistakes within 1 hour using email. Then call our office to notify the mistakes. If mistakes are found after declaration, we will not be responsible for this.

Free storage for 3 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 7 days in China warehouse. Further storage will charge SGD 0.9 /cbm/day.

Customers should provide invoice, packing list, arrival notice to our company and push the shipper to telex release the goods to us. First time customer needs to provide the authorization letter to us.

Our company will only arrange the trucking after we receive the payment. If customers do not pay on time, there may incur penalties in PSA.

CNY 3 for each parcel. We provide services for opening, sorting and recording.

Every CBM cannot exceed 350 kg, otherwise they will be treated as heavy goods. Forklifts should be used for heavy goods and heavy lorry should be used to deliver the goods. It takes more time to loading and unloading. The costs will be higher. Therefore we will charge additional costs.

Forklift charge in China is SGD 13.4 per truck. For details, please contact China warehouse. Wood pallet will be added for heavy goods. Every wood pallet will be SGD 7.8. Volume for wood pallet is 0.15 cbm. Heavy goods may cause additional delivery charges in destination port, or we only deliver to first floor. For those goods more than 350 kg, we will add the relevant volume for them. For instance, 500kg/350kg=1.43 cbm. The shipment will be calculated based on the larger figure.

Every side(L,W,H) shall add 1 cm each as sharing volume.

SGD 44.7/cbm.

At our China warehouse, we offer 30 days of free storage while waiting for your orders to arrive for consolidation. If your 1st order was arrived 30 days ago, all the orders arrived within the 30 days will have to be shipped out first. Your new orders can be then consolidated into another parcel within 30 days. For items held at warehouse for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.

At our Singapore warehouse, we offer 14 days of free storage upon your parcel arrives in Singapore. Uncollected parcel will be charged for S$1.00 per day for every 10kg. For parcel uncollected for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.

First, what is the packaging?
Product packaging is a protected commodity, convenient means of transportation technology. Common packaging bags, cartons, boxes and so on.
When you choose to remove the package, we will to remove the product itself superfluous packaging. However, in order to prevent the commodity dropped or soiled merchandise, part of the packaging may not be removed. (Due to international transport was removed several times, removing the packaging may lead to commodity scratch wear broken, etc.)
When you choose to keep the packaging, we will retain all the packaging of the product itself, but he has no packaged goods can not be reserved. (If the original packaging is damaged goods or for packaging sizes too large can not be packaged are removed)

Package default retention packaging, you choose can not be guaranteed after removing the packaging All packaging will be canceled. Specific details of the package is based on the warehouse staff specific circumstances prevail.

Second, what is the merchandise tag?

Generally refers clothes tag, as shown: usually contain clothes origin, type, or price.

Third, what is the packaging reinforcement?
Packaging is a reinforcement to protect the goods from damage during transport or reduction of technical means. Usually with a filling to protect merchandise.
When you select the packaging reinforcement, we will add a layer of bubble film to protect goods in the package, if there are special needs in the parcel remark indicated otherwise. (If the product itself contains a filler, may indicate whether the removal of the remarks in the package, the default retention filler)
For the fragile easily damaged goods, recommended to choose the packaging reinforcement for protection.
The default package without packaging reinforcement.

For oversea on-line shopping, buyers are not secured with the product received even sellers provide exchange or refund channels. High international shipping cost and long processing time are the major concerns. With CN2SG, we carry on basic inspection to catch certain obvious mistakes made by the sellers when we receive the items in our local warehouse. Normally more than 90% of the mistakes under our inspection coverage can be caught and settled directly with the sellers. We save your loss at the origin.

请注意：为了保证客户货物的完整和安全性，我们一般不对货物进行验货（所报货物与货仓实际收到货物差别太大需要查验）。客户需要对自己申报的货物正确性负责。

Obvious defects are usually physical damages, which can be spotted by visual observation of product appearance, such as tear on cloth, broken glass, cut on handbag, crack on woods etc. Quality issues include a variety of different types which are not easy to be spotted by visual checking of product appearance, such as skipped stitch on the collar, petty scratch on metal, short life-time of bulb, slow reaction of tablet PC etc.

No, we do not inspect the measurement of the item. But we check the label on the items received against the size indicated in your order remark. (For example: S, M, L or XL). If there's no label on the items or the size is measured in a different way, we will assume it's correct.

Generally speaking, inspection should be done within 0.5-2 working days depends on the peak of the shopping seasons.

No, functionality checks are not covered during inspection. Basic power on test could be done upon request.

No, we are unable to check the authentication of the product. Product information can be obtained through product deｓｃｒｉｐｔion on webpage. Other buyers'reviews can be used as reference. However, if price of the product is much lower than the market price, most likely the item is not authentic.

Yes, you can request to check the product photo before the item ship out. For certain design differences which may be hard to found out during inspection, we can provide photos of received items upon request. If there are differences/blemishes found during the inspection, we will also attach the photos for customer to make decisions.

Repacking is a value added service provided by CN2SG. As you may know, international shipping charges depend not only on the weight of the packages but on their sizes as well. When items sent from seller arrived with over package, repacking removes the unnecessary packing and re-arranged the orientations of the items. It will significantly reduce the chargeable weight to save the cost of international shipping. Also repacking ameliorate the original packaging when item came poorly packed by original seller. It will prevent damage due to improper packaging during international shipping.

Yes, we can. If your parcel include both small size items and big size items, we will repack small items into large size ones such as luggage, as long as there is room for storage.

The repacking service will reduce the weight/volumetric weight of the items over packaged. If there is no room for further optimization, parcel weight/volumetric weight will not be reduced.

Yes, there is. Original packaging of the products for decorations or collections will not be removed. Protective packaging for fragile items will be kept. For example, the packaging of certain toys, jewelries, high heels, glasses etc.

Yes, you can. If protection is needed for goods like gifts or re-sale items, extra protection can be requested by leaving us special instruction when you place the order. For large size fragile items, we will advise customers to make protections when items received in our local warehouse.

CN2SG provides repackaging services. After re-packaging of goods, freight would be able to save about 20-30%. This re-packaging services is a value-added service purchasing. Self-purchase of goods, if the weight can be reduced by less than 2KG, repackaging service is free. If the weight reduction of more than 2kg (save shipping more than S$18), charged repackaging fee of S$8.
Only suitable for repacking and therefore can reduce the volume of re-orders provide repackaging services. If you agree that we repackage, we will change or keep the goods and the seller's original packaging discarded transport packaging under normal circumstances. We do not provide repackaging services for the following order.
 1. The use of sealed or shrink film packaging;
 2. The use of gift packing or with the design of the packaging;
 3. Fragile or valuable goods packaging. If you want to keep the business of transport packaging, please choose option I do not repackaged.

All parcels may be checked or scanned for prohibited items. If the goods are found to be prohibited items, we are unable to ship them. You can negotiate with the seller for a return or send them to another address. Handling fee is applicable.
So it’s advised to check the list of prohibited items to prevent unnecessary loss or inconvenience. It is customer's responsibility to ensure that the parcels do not contain any prohibited items. We are not responsible or liable for any loss due to confiscation of such parcels or legal consequences.

Free storage for 14 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 30 days in China warehouse. Further storage will charge CNY 4 /cbm/day.

We will not check the quantity, size, or damage of the items. If you need to make sure all are correct before shipping them to Singapore, you can choose "take photo" value added service. You can choose "Buy For Me" service for a comprehensive coverage.

If the container was not be cleaned up or the container is damaged or has strange smell, it will incur penalty. Sometimes it is the shipping line’s surcharges.

    1, due to force majeure (excluding mail);
    2, delivery of goods prohibited or restricted in violation of regulations, the competent authorities confiscated or in accordance with the relevant regulations of processing;
    3, deliver mail packages intact when removed and the weight reduced and no traces, the parts shortage or damage;
    4, mail has been signed;
    5, due to the customer's responsibility or the cause of the item itself, causing the loss or delay of the mail;
    6, the date of the customer self - mail sent to the date of the query has not been asked for the expiration of the query;
    7, international mail is sent to the country by its domestic law to detain, seize or destroy.
    1, the national laws and regulations prohibit the circulation or delivery of goods;
    2, explosive, flammable, corrosive, radioactive and toxic and other dangerous goods;
    3, reactionary newspapers, books, windows or pornographic materials;
    4, all kinds of money;
    5, the obstruction of public health items;
    6, perishable items;
    7, live animal (except to ensure the safety of packaging and delivery staff of bees, silkworms, leech);
    8, improper packing, may endanger the personal safety, pollution or damage to other items of mail equipment;

    9. Other items that are not suitable for the delivery conditions.

 

    1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
    2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
    Three, all kinds of guns, ammunition and easy explosion goods, flammable items, corrosive goods, radioactive elements and containers, deadly poisons, anesthesia drugs, biological products and infectious materials.
    4, all kinds of social security and stability of the stability of the publications, publicity materials, printing, etc.;
    5, all kinds of public health items;
    6, the other party to prohibit the entry or circulation of documents or articles;
    7, in addition to the general provisions of the above, but also to comply with the relevant provisions of the customs department.
    1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
    2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
    3, flammable, explosive or other dangerous goods. However, the special method for the filing of a special method to package the easy and bad biological materials, the relevant competent authorities issued a transport document, not subject to this restriction;
    4, live animals. But the bee, silkworm, leech, the filing agencies send each parasite to eliminate pests or insects not affected by this restriction;
    5, radioactive goods;
    6, opium, morphine and other narcotic items. But by relevant authorities issued by the transport document or judicial organ, or the judicial police agency prepared paper shows that, for purposes of litigation evidence and insured or declare the value of the parcel send each other, or as the insured parcel for medical or scientific research, the Post Office granted items without this restriction;
    7, indecent assault of a document or article. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
    8, to prohibit access to the file or articles;
    9, Taiwan area of the relevant authorities to prohibit the sale and production of documents or articles. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
    10, lottery and lottery related advertising leaflets. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;

    11. Other prohibited items prescribed by other laws.

 

Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.

Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.

You can add insurance for your high value goods. The charge is 3% of the declared value of the goods and international shipping fee. If the parcel is lost, you will be 100% compensated, capped at S$2000.

If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times of the freight cost, or each carton cannot exceed SGD 133.9. There is no compensation for the damage. If consumers buy insurance, the premium is 5/1000 of the value of the insurance policy or the minimum fee is SGD30.For the goods with insurance, if the goods are lost the compensation will be in accordance with the customs declaration provided by customers. Insurance premium only covers for the loss of goods, and doesn't  cover the goods damaged and other.

If customers want to buy insurance, the premium is 5 ‰ of goods’ value. The minimum premium is $30.00 for each policy. If these goods get lost, compensation will be based on the documentation used for the declaration. Insurance only covers for the lost goods, not cover for damaged goods.

The confirmed collection date and time are stated under "My waybill" in your account.

You can choose same-day delivery before 3:30pm. Normally the delivery is done during 6.30pm to 10.30pm, so please make sure there's someone at home to receive the parcel on the selected date.

We strictly follow the timing for each collection schedule, as we may need to rush to the next spot, so there will be no waiting for late comers. If you missed the scheduled collection, you can re-arrange another time slots one day later under "My Parcel", or contact us for help.

Yes, you can. Please make sure them know your user-id and are able to provide your HP no. for verification.

You can select either free collection or paid home delivery before parcels are shipped out. After parcels arrive in Singapore, for
Free collection: you need book one of the 94 neighbourhood collection points, 13 MRT stations or 7 warehouses with different time slots.
Home delivery: we will deliver to you directly within the same day or the next day, with prior notification.

Wrong delivery address may cause extra delivery costs.

Because this shipment has already shipped out by sea or by air, if consignee rejects to receive the goods, all the costs will be borne by the shipper.

Customers do not pay up the price, freight cost, GST, penalties and etc within certain period; our company has the right to detain the goods until customers pay up all the relevant amount an the storage costs.

Our delivery staff has notified customers about the delivery date. When our drivers arrive at your place, but nobody is there to receive the goods, or the cheque is not ready. Then we will deliver again at a later date.

Our costs increased.

Unclaimed goods more than 1 month will be disposed. If customers do not want to pay the costs and cannot settle the disputes, the title of goods will be belonging to our company. Goods will be sold at a very low price. Our company will return the remaining amount after deducting relevant administration cost, selling costs and storage costs.

SGD 30/ hour /person.

If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times the freight cost, or each carton cannot exceed RMB 600. Every package cannot exceed CNY 150.

We did not open the goods when they arrive our warehouse. The outside package looks intact does not mean the goods inside are not damaged. There are many transportation channels during the whole process. We cannot determine the damaged level.