The confirmed collection date and time are stated under "My waybill" in your account.

You can choose same-day delivery before 3:30pm. Normally the delivery is done during 6.30pm to 10.30pm, so please make sure there's someone at home to receive the parcel on the selected date.

We strictly follow the timing for each collection schedule, as we may need to rush to the next spot, so there will be no waiting for late comers. If you missed the scheduled collection, you can re-arrange another time slots one day later under "My Parcel", or contact us for help.

Yes, you can. Please make sure them know your user-id and are able to provide your HP no. for verification.

You can select either free collection or paid home delivery before parcels are shipped out. After parcels arrive in Singapore, for
Free collection: you need book one of the 94 neighbourhood collection points, 13 MRT stations or 7 warehouses with different time slots.
Home delivery: we will deliver to you directly within the same day or the next day, with prior notification.

Wrong delivery address may cause extra delivery costs.

Because this shipment has already shipped out by sea or by air, if consignee rejects to receive the goods, all the costs will be borne by the shipper.

Customers do not pay up the price, freight cost, GST, penalties and etc within certain period; our company has the right to detain the goods until customers pay up all the relevant amount an the storage costs.

Our delivery staff has notified customers about the delivery date. When our drivers arrive at your place, but nobody is there to receive the goods, or the cheque is not ready. Then we will deliver again at a later date.

Our costs increased.

Unclaimed goods more than 1 month will be disposed. If customers do not want to pay the costs and cannot settle the disputes, the title of goods will be belonging to our company. Goods will be sold at a very low price. Our company will return the remaining amount after deducting relevant administration cost, selling costs and storage costs.

SGD 30/ hour /person.