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    • Insurance & Compensation

    • Insurance and compensation package
      (a) compensation rules
      If your package, appeared to be missing, you commit to buy the insured parcel, we will according to your insured amount given the appropriate amount of compensation.
      Purchase, international transport packages:
      Transportation insurance:
      The parcel is lost, customs confiscated, parcel damage in the transportation process, get 100% compensation
      (payment criteria: international freight, commodity, service charge)
      Note: the international transfer package, the maximum payment of international freight
      Tariff protection:
      When a customs duty is imposed, the 100% is paid for the insurance.
      Supporting countries: the United States, Australia, Malaysia, Singapore, Japan
      (payment criteria: total tariff)
      (two) Disclaimer
          1, due to force majeure (excluding mail);
          2, delivery of goods prohibited or restricted in violation of regulations, the competent authorities confiscated or in accordance with the relevant regulations of processing;
          3, deliver mail packages intact when removed and the weight reduced and no traces, the parts shortage or damage;
          4, mail has been signed;
          5, due to the customer's responsibility or the cause of the item itself, causing the loss or delay of the mail;
          6, the date of the customer self - mail sent to the date of the query has not been asked for the expiration of the query;
          7, international mail is sent to the country by its domestic law to detain, seize or destroy.

      (three) prohibition of goods


      Items prohibited from posting messages
          1, the national laws and regulations prohibit the circulation or delivery of goods;
          2, explosive, flammable, corrosive, radioactive and toxic and other dangerous goods;
          3, reactionary newspapers, books, windows or pornographic materials;
          4, all kinds of money;
          5, the obstruction of public health items;
          6, perishable items;
          7, live animal (except to ensure the safety of packaging and delivery staff of bees, silkworms, leech);
          8, improper packing, may endanger the personal safety, pollution or damage to other items of mail equipment;

          9. Other items that are not suitable for the delivery conditions.

       

      Post practice is prohibited from posting
          1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
          2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
          Three, all kinds of guns, ammunition and easy explosion goods, flammable items, corrosive goods, radioactive elements and containers, deadly poisons, anesthesia drugs, biological products and infectious materials.
          4, all kinds of social security and stability of the stability of the publications, publicity materials, printing, etc.;
          5, all kinds of public health items;
          6, the other party to prohibit the entry or circulation of documents or articles;
          7, in addition to the general provisions of the above, but also to comply with the relevant provisions of the customs department.

      Taiwan area postal regulations prohibit delivery
          1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
          2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
          3, flammable, explosive or other dangerous goods. However, the special method for the filing of a special method to package the easy and bad biological materials, the relevant competent authorities issued a transport document, not subject to this restriction;
          4, live animals. But the bee, silkworm, leech, the filing agencies send each parasite to eliminate pests or insects not affected by this restriction;
          5, radioactive goods;
          6, opium, morphine and other narcotic items. But by relevant authorities issued by the transport document or judicial organ, or the judicial police agency prepared paper shows that, for purposes of litigation evidence and insured or declare the value of the parcel send each other, or as the insured parcel for medical or scientific research, the Post Office granted items without this restriction;
          7, indecent assault of a document or article. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
          8, to prohibit access to the file or articles;
          9, Taiwan area of the relevant authorities to prohibit the sale and production of documents or articles. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
          10, lottery and lottery related advertising leaflets. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;

          11. Other prohibited items prescribed by other laws.

       

      (four) other
          1, package insurance this service for users to buy voluntarily;
    • Do I need to buy insurance for my items?
      Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.
    • Do I need to buy insurance for my items?
      Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.
    • Do I need to buy insurance for my items?
      You can add insurance for your high value goods. The charge is 3% of the declared value of the goods and international shipping fee. If the parcel is lost, you will be 100% compensated, capped at S$2000.
    • What are compensation rules for lost items by sea or by air?

      If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times of the freight cost, or each carton cannot exceed SGD 133.9. There is no compensation for the damage. If consumers buy insurance, the premium is 5/1000 of the value of the insurance policy or the minimum fee is SGD30.For the goods with insurance, if the goods are lost the compensation will be in accordance with the customs declaration provided by customers. Insurance premium only covers for the loss of goods, and doesn't  cover the goods damaged and other.

    • Why I need to buy insurance for goods?

      If customers want to buy insurance, the premium is 5 ‰ of goods’ value. The minimum premium is $30.00 for each policy. If these goods get lost, compensation will be based on the documentation used for the declaration. Insurance only covers for the lost goods, not cover for damaged goods.