When you receive the package, please remove the packing, count the goods.
One, for the packaging has been seriously damaged or unpacking traces of the phenomenon, you should pay special attention to inventory;
Two, if the goods are clearly damaged, or with your order is not consistent, should be rejected and immediately contact us (the probability of occurrence of this situation is very low, the current 99.8% of customers are normally received packages);
Three, when you purchase goods in use after a period of time appear quality problem, as long as the goods still in the quality assurance period, and the original purchase vouchers and product quality guarantee card, you can entrust in the new business links with mainland China for return / exchange;
Four, after the parcel sent within 45 days or confirmation may apply for after-sales within 7 days of receipt, please detailed deｓｃｒｉｐｔion of your problem, and upload package photos, commodity real photos, new received your application and will reply you as soon as possible to accept and give solutions (including but not limited to refund the cost, returns and other measures). Or you can also send the above information to the customer service email service@cn2.sg in the new.
We provide services:
One, because each vendor / manufacturer has its own principles and methods for dealing with the problem of product quality, in order to ensure that the manufacturer can fully meet your requirements, it will try to make you satisfied.
Two, in the new service to provide this proxy service, do not charge any service fee, but you need to bear the freight back and forth. The right to refuse to serve as an agent for the goods that do not conform to the quality assurance.
