Daigou is that you find someone to help buy goods for you, probably because you can not buy this product at local, or the price of local goods more expensive than other areas. What CN2SG does is helping Singapore people buy goods from China, then ship to Singapore by courier with door-to-door deliver, it is a common form of Daigou.

 

Via CN2SG, you can buy China goods from all famous China eCommerce websites, you can pay by SGD or other foreign currencies directly to purchase. With just a click on CN2SG, all China eCommerce commodities are on your fingers, absolutely fast and convenient!

 

Benefits with Daigou:
   A. You can choose and purchase unlimited goods online in China;
   B. You can use SGD and RMB to purchase;
   C. You can receive your goods purchased within 10 working days;
   D. You can get a sound return and exchange policy guarantee;

   E. You can get professional customer service from our Daigou service team, and you can get every answer on your questions encountered during Daigou. 

 

Under what circumstances, you choose us to Daigou?
   A. You are accustomed to using Chinese mainland products, services, or prefer on a particular brand of goods which cannot be purchased in Singapore, then you can entrust us to Daigou for you.
   B. Special materials, books (especially the Chinese version) or equipment. For example, Singapore universities or research institutions need to buy some very specialized books or software in China, there is no Singapore local channels to buy.
   C. Cutting-edge fashion: popular in mainland China, modern fashion clothing pop music, and star posters etc.
   D.  Price advantage: Because of low labor rate and production costs in China mainland, so most of China goods are cheaper than Singapore's local goods, therefore CN2SG builds up a unique shopping patterns to save money for you!
   E. Entrust CN2SG to buy auctions on the Chinese mainland auction sites such as Taobao, Tmall etc. famous auction websites.

Register a new account with CN2SG is very simple, the whole process takes you just one minute.

 

1. Click "Member Register" on the left-top of main page

2, In the registration page, enter your username, e-mail address,  password, and security code, and then click on the "Submit" button to complete the registration.

Upon registration, you will have a unique overseas address for "Ship for Me" service. You would contact, pay and get the seller to ship the items to our warehouse. We would then receive your parcel, hold, consolidate and ship them to Singapore for you.

For each customer, CN2SG will assign you a unique overseas address to send your goods to. After you buy and get the seller to ship the goods over, you will get a courier tracking no. from the seller. Under your CN2SG’s account, submit a new order with this tracking no., we will then update you when we receive the goods. Before shipping out all your goods, you need to declare the value of goods, choose the international shipping method and delivery method and make the payment.

China：

SHIPPING METHOD	EVERY 500G	DURATION (WORKING DAYS)
Economy Air	S$ 1.99	3 - 5
Sensitive Air	S$ 4.99	4 - 6
Sea / Sensitive Sea	S$1.50 (0-30kg)	8-14
	S$1.30 (30.01-60kg)
	S$1.00 (60.01-100kg)
	S$0.90 (100.01kg Above)

Currently we can buy from some websites from China, such as: Taobao, Tmall, Jingdong, Amazon, mbaobao.com, Dangdang as long as the websites support a secured payment system like PayPal or Alipay. You can consult us for confirmation if you are not sure.

CN2SG is a commitment to provide procurement Singapore consumers, cross-border transport service e-commerce platform.CN2SG hope that through our services, the real to do online shopping without borders, no time, no distanc. Here, you only need click mouse or press the phone's screen, and can be online anytime and anywhere in China! We provide ubiquitous for global Chinese online Chinese goods act as purchasing agency service and focus in order to solve the demand of the domestic shopping overseas Chinese, one-stop purchasing taobao, Tmall goods, such as jingdong shopping website, free service charge on a regular basis, a variety of payment settlement easily, safe and convenient, freight rates is low and has a discount.

If you through the purchase of goods for the fragile goods (such as glass, ceramics, etc., including but not limited to the above), in view of the current logistics companies for the provision of fragile goods, in order to ensure that goods in the delivery of the integrity, but as goods in the delivery process, and was judged to be fragile goods, resulting in the loss of your own.

CN2SG committed to purchasing the elimination of all your worries and enjoy a truly zero risk purchasing.

In order to protect the security of your shopping, you are purchasing for each process are China shopping corresponding standards, including the return and replacement of goods, or refund.

 

One. shipping errors damaged, defective or goods

If you receive the goods occurrence of the above questions, please timely product packaging pictures and details send email to: service@cn2.sg, our staff will immediately verify the process for you and give you an answer.

 

Two. The product quality problems
CN2SG provide you with detailed visual inspection of the goods, the number of inventory, detailed inspection service. However, due to the lack of professional appraisal level, CN2SG temporarily unable to provide true and false identification or quality of goods.
But you do not need to worry about is that when you purchase the product quality problems in use for some time, as long as the merchandise is still within the warranty period of, and have the original proof of purchase and product quality assurance card, you can entrust CN2SG and domestic businesses Contact refund / replacement.
For compliance with refund / exchange, the product was, CN2SG will be responsible for transport to domestic businesses, and repaired or replacement goods re-sent to you. Because each vendor / manufacturer has its own unique issues to deal with commodity quality principles and modalities (to product quality assurance card in the specified date), we can not guarantee that manufacturers can fully meet your requirements, but promised to do CN2SG 100 percent effort to fight for your interests, your satisfaction.

Provided this proxy service, CN2SG does not charge any service fees, but you may need to bear the return shipping of goods. CN2SG reserves the right to refuse the conditions do not meet the quality assurance of goods proxy for this service.

 

Three. The return of goods
Have been ordered and Taobao Lynx and other businesses not issued goods, you make and the seller agreed to accept returns, we will be free for you to return.
For five days have been ordered and the arrival of goods, you can contact the seller voluntarily return, but will charge a logistics and transport costs.
Any of the following circumstances, we will not accept your claim returned goods:
   A. commodities are exchanged, the original changes, or missing parts;
   B. was opened goods, such as software packages, CD, DVD, cassette, etc;
   C. without the original proof of purchase of goods;

No. We don't possess the relavant knowledge to test or differentiate these aspects of a product, so we are not repsonsible if you think the product's quality, authenticity, functionality is not as described by the seller. Normally we suggest you to buy from reputable shops. However, please still bear in mind that there could be small but inevitable risks doing ovearseas online shopping.

Yes, you can, but it's subject to the seller's approval. You can feedback the request to us, we will help you negotiate with the seller. You may need to bear all the shipping cost incur during the exchange.

It depends, not all sellers will offer to refund. Typical solutions provided by sellers are partial refund or return the product for full refund, repairing, one to one exchange etc. We can help you negotiate with the sellers for possible solutions after receiving your feedback on the issue with supporting pictures and deｓｃｒｉｐｔions. You may as well bear the shipping cost incur duiring the process. However, some of the sellers may reject any form of compensation if they deny the responsiblity of the product issues.

All returns must be liaised with after-sale team via email or enquires first, upon agreement, it can be returned in original condition to any of our fixed free collection points during the scheduled time slot, or to our home delivery staff during your next delivery. Returns without agreement will not be accepted and we will not be responsible if these returns are lost or damaged due to the absence of tracking records. 

You will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please contact your Merchant for further assistance on this matter.

VIP and SVIP will be promoted after you acknowledge the receipt of the orders. After that, you will start to enjoy the discounted agent fee charge when your ongoing orders or new orders arrive.

What is Credit?

• •New communication credits can be used to offset agent fee for New communication buy-for-me service.

• • 100 credits are equivalent to S$1.00.

• • Credits are used at 500, 1000, 2000, 3000 each time, if the agent offset is less than the equivalent amount, the balance credits will not be refunded.

• • The maximum credits can be used at one time are 1000 for normal member, 2000 for VIP member and 3000 for SVIP member.

• • Credits are valid for 6 months and expire after 6 months.

• • Credits are non-transferrable and non-refundable.

How to get more credits?

• • Get 100 credits for every new sign up.

• • Get 1 credit for every dollar of the products you purchased via buy-for-me service.

• • Get extra credits for product reviews you give.

• • Get 500 credits after your introduced friend finish their first purchase.

• • Sometimes on our website or facebook page, we may have special promotions and events for you to earn extra credits.

How to use credits?

• • Select available credits to offset agent fee in Arrange Delivery page when parcel arrives in Singapore. Eg. (Temporarily not opened.)
  

1. Defination of Terms
Unless otherwise defined, the following terms shall have the meanings ascribed to them below:
"We" or "Our" or "Us" refers to CN2SG.
"You" or "Customer" means any person or entity accessing the Site and/or using the Services available under the Site.
"Site" means the website and the contents accessible at the URL www.cn2.sg.
"Daigou" refers to the services provided to customers in Singapore, to purchase from overseas.
"Product" or "Shipment" means the goods, freight, parcels or goods purchased by customers on the on-line websites of merchants.

2. Registration
You must read, agree with and accept all of the Terms and the Privacy Policy, before you may register to become a User.
We strongly recommend that, as you read these Terms, you also access and read the information contained in the other pages and websites referred to herein, as they may contain further terms of use that apply to you as a User.
Registration with CN2SG is free.

3. Use of the site
You agree to comply with our security verification process.
You may not transfer, sell or disclose your CN2SG account or User ID to another party.
You agree to comply at all times with these Terms and all applicable domestic and international laws, statutes, ordinances and regulations.
You represent and warrant that all information provided to us will be accurate and complete.
While we will use reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to the accuracy, timeliness or completeness of any information found on the Site.
We are unable to verify or authenticate any information User provides to us; or
We believe that User's account may have been compromised. We reserve the right to terminate or suspend access to the Site at any time without assigning any reason. We shall not be liable to User or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

4. Daigou service
We provide service to help customers in Singapore to buy from overseas. We are not a retailer or reseller of the items ordered in the context of Daigou service.

Only orders placed on the Site will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site unless otherwise agreed by us.

We do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:
A, With ambiguous or insufficient information that is, in our sole opinion necessary to place the order;
B, Unsuitable to be transported by our freight agents; or
C, Classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls;

5. User management
Users will be solely the responsibility of publishing content. User must be in accordance with all applicable local laws, national laws and international legal standards. Users must follow:
A, Release information must comply with Singapore laws and regulations
B, Do not use our service for illegal activities.
C, Do not interfere with or confusion network services
D, Egistered users to comply with all network services using network protocols, regulations and procedures. Users need for their CN2SG acts of service to registered users bear the legal responsibility. If registered users distribute or disseminate reactionary, pornographic or other violation of state law information, we may use the system records to provide evidence for legal purpose. We reserve the right to immediately delete the message without notifying the user.

6. Limited liability and the end of service
If registered users dissatisfied with their service, users can exercise the following right:
A, No longer login this site
B, End users service eligibility.
C, Notices CN2SG to stop the user's service.
At the same time, CN2SG no longer bear any responsibility and obligation to the user.

7. Registered users of information storage
All content on this website belongs to CN2SG. Anyone need to reprint any content, you must obtain the authorization from CN2SG. Otherwise it will be considered infringement.

8. Waiver of liability
A, The site provides product information, we will try to make sales of goods and merchandise described on the website is consistent. However, since the goods in the course of filming, color differences, computer resolution, and other factors, We cannot guarantee the information and product deｓｃｒｉｐｔion is exactly the same, especially for the color difference.
B, Under normal circumstances, 6-15 working days will be taken to complete purchasing service, (this also depends on the "international shipping methods" user opt for). If the user site out of stock, price changes, and timely delivery of goods is not an exception or other irresistible factors, resulting in purchasing not be completed properly, we will communicate with the user in a timely manner. The resulting loss of the user's relevant, CN2SG will not be held responsible.
C, If the user causes the parcel undelivered, this site will not bear any responsibility.
D, A member of this website can enjoy the promotion published on the official website, but we have no obligation to ensure the promotion for the user which is aligned offline with the seller.
E, If the case does not fit in our return policy, the cancellation is not allowed after the order processed.

Transportation of the parcel inspection rules:
If your package in line with the requirements of the sign, warehouse receipt based on package weight, weighing storage.
 
Please note:
1, transportation provide free inspection services, inspection services provide paid transport.
2, select the box inspection service, the principle would be the number, color, size and other information goods will be checked.
Within 3 highly specialized goods, electrical appliances, digital products, peripheral products, its quality, model, spare parts, etc. are not inspection range.
4, if the warehouse receipt found in your cargo transport and air transport does not comply with the requirements, we will remind you to do specifically identified in the relevant consultations RETURN above orders.

5, if you (our warehouse address in Guangzhou, Shenzhen, Yiwu, China sent a general period of 3-5 days) has not yet seen the warehouse receipt of information after a reasonable time domestic transport, please contact your country Logistics company or Web site customer service staff confirmed status of the goods.

 

Parcel transport compensation standards:

Mail delivery concerns due process reasons not my Division lost, missing, damaged and delayed, Division I is not compensable. Indirect losses and unrealized interest does not assume liability. See package specific compensation standards.

 

The following are not liable for damages:
1, due to force majeure (insured mail excluded).
2. The delivery of goods in violation of prohibited or restricted send prescribed by the competent authority in accordance with relevant laws and regulations or the confiscation process.
3, when the messages are delivered to the package intact dismantled without trace, and no weight reduction and internal parts missing or damaged.
4, the recipient has to sign the prescribed formalities.
5, since the customer's responsibility to send the article or the reasons for their own cause loss or delay of the mail.
6, customers from Jiaoji expiry date of mailing of the inquiry until failing to inquire about or demand compensation.
7, international mail is the country of destination under its domestic laws and regulations detained, confiscated or destroyed.
 
Prohibited Articles
Mail delivery concerns of prohibited items
1, state laws and regulations prohibit the circulation of goods or delivery concerns;
2, explosive, flammable, corrosive, radioactive and toxic and other hazardous materials;
3, reactionary newspapers, books, window or obscene materials;
4, various currencies;
5, items detrimental to public health;
6, perishable items;
7, (except the packaging to ensure safe delivery concerns and staff bees, silkworms, leeches) live animals;
8, packaging is wrong, may endanger personal safety, pollution or damage to items other mail equipment;

9, other postal items unsuitable conditions.

10, in addition to the general provisions of the above, it should also comply with the relevant provisions of the Customs Department.

Singapore sensitive goods

	ITEMS	COMPETENT AUTHORITY
(1)	Animals, birds and products thereof	Agri-food and Veterinary Authority (AVA)
(2)	Arms & explosives	Arms and Explosives Licensing Division (A&E
(3)	Articles of asbestos	Pollution Control Department (PCD)
(4)	Articles of clothing intended as protection against attack, including bullet-proof vests.	Arms and Explosives Licensing Division (A&E)
(5)	Chemicals:   a) poisons and hazardous  b) toxic and precursors  c) pesticides	Pollution Control Department (PCD)National Authority, Chemical  Weapons Convention (NA, CWC) Pollution Control Department (PCD)
(6)	(a)Chewing Gum (Oral Dental) (b) Chewing Gum (Medicinal)	Cosmetic Control Unit (CCU) Health Products Regulation Group (HPR)
(7)	Chlorofluorocarbons (CFCs)	Pollution Control Department (PCD)
(8)	Cigarette lighters - pistol/revolver shaped	Prohibited, Arms and Explosives Licensing Division (A&E
(9)	Diesel oil/fuel	Pollution Control Department (PCD)
(10)	Rough diamonds (KPCS)	Singapore Customs
(11)	Films, cinema/video/laser discs	Media Development Authority (MDA)
(12)	Fire crackers	Prohibited, Arms and Explosives Licensing Division (A&E)
(13)	Fishes and fishery products (including fin fish, crustaceans and molluscs)	Agri-food and Veterinary Authority (AVA)
(14)	Flammable Materials	Singapore Civil Defence Force (SCDF)
(15)	Fruits (fresh/chilled)	Agri-food and Veterinary Authority (AVA)
(16)	Fruit/jackpot machines	Singapore Police Force Licensing Division (SPF)
(17)	Halons	Pollution Control Department (PCD)
(18)	Helmets (Steel)	Arms and Explosives Licensing Division (A&E)
(19)	Human Pathogens	Biosafety Legislation Branch (BLB)
(20)	Irradiating apparatus	Centre for Radiation Protection & Nuclear Science (CRPNS)
(21)	Meat and meat products of animals and birds	Agri-food and Veterinary Authority (AVA)
(22)	Medicines/medicaments/pharmaceutical	Health Products Regulation Group (HPR)
(23)	Medicaments, veterinary	Agri-food and Veterinary Authority (AVA)
(24)	Milk powder - skimmed (coloured for animal feed) Fresh milk/skimmed/pasteurised from Peninsular Malaysia/Sabah/Sarawak, refer to AVA for endorsement	Agri-food and Veterinary Authority (AVA)
(25)	Nitro-cellulose	Arms and Explosives Licensing Division (A&E)
(26)	Organic fertilizer	Agri-food and Veterinary Authority (AVA)
(27)	Petroleum	Singapore Civil Defence Force (SCDF)
(28)	Plants with/without soil, flowers and seeds	Agri-food and Veterinary Authority (AVA)
(29)	Poppy seeds (kaskas)	Central Narcotics Bureau (CNB)
(30)	Precursor Chemicals	Central Narcotics Bureau (CNB)

	Project	Competent authorities
(1)	Amusement machines, coin or disc-operated, including pin-tables,  shooting galleries & cinematograph machines	Public Entertainments Licensing Unit (PELU)
(2)	Batteries (primary), alkaline, zinc-carbon and mercury oxide	Pollution Control Department (PCD)
(3)	Cartridges/cassettes/audio compact diskettes - pre-recorded	Media Development Authority (MDA)
(4)	Cosmetics and cosmetic products (except medicated skin and face lotions  and creams which are controlled by HPR)	Cosmetic Control Unit (CCU)
(5)	Food items (excluding fresh/chilled vegetables and fruits)	Agri-food and Veterinary Authority (AVA)
(6)	Ginseng roots	Agri-food and Veterinary Authority (AVA)
(7)	Gramophone records	Media Development Authority (MDA)
(8)	Handcuffs	Arms and Explosives Licensing Division (A&E)
(9)	Hair dye & hair care preparations  a) with poison   b) without poison	Health Products Regulation Group (HPR) Cosmetic Control Unit (CCU)
(10)	Mastering equipment and replication equipment for any of the following:  a) CD (compact disc) b) CD-ROM (compact disc-read only memory) c) VCD (video compact disc) d) DVD (digital video disc) e) DVD-ROM (digital video disc-read only memory).	Singapore Customs
(11)	Publications	Media Development Authority (MDA)
(12)	Sand & Granite (Essential Construction Materials)）	Building and Construction Authority (BCA)
(13)	Tableware and kitchenware of : a) porcelain or china b) lead crystal	Agri-food and Veterinary Authority (AVA)
(14)	Tapes, pre-recorded	Media Development Authority (MDA)
(15)	Telecommunication equipment:  a)Line Communication Equipment, e.g. fax machine, telephone set b)Broadcast Receivers with Communication Option, e.g. radio amplifier or tuner	Infocomm Development Authority of Singapore (IDA)
(16)	e-scooters/e-bicycles	Land Transport Authority (LTA)
(17)

We provide services for Import, export, transit, eCommerce, storage, packing, payment, shipping, air freight, we also act as purchasing agency forwarding, local delivery, etc.

    中新通是由河南卓安科技有限公司开发运营的跨境物流综合电商平台，旨在帮助新加坡用户方便快捷地从中国运输货物到新加坡。

中新通特点：

1、免代购费

2、送货上门

3、支持Paypal、信用卡、新加坡本地银行等多种支付方式

4、我们提供时间优先和价格优先多物流方式选择，用户可以根据自己实际需要选择相应服务。

欢迎使用中新通！

一. 服务条款的确认和接纳

“中新通”注册用户服务的所有权和运作权归“中新通”所有。所提供的服务必须按照其发布的服务章程、服务条款、操作规则严格执行。同时也表示用户与“中新通”已达成本协议并接受其所有的服务条款。

二、服务资料的提供

“中新通”通过国际互联网，运用自己的信息和服务平台为用户提供国际代购服 务。用户提供的收货人信息必须详尽，准确，真实，有效，用户的个人邮箱地址也必须真实，有效。当信息资料发生变更时应及时提交予“中新通”。如用户提供的信息资料不准确 ，不真实，本网站将无法提供有效服务。并有权单方面暂停对该用户的服务权利。

三、用户资料保护原则

尊重用户个人隐私是“中新通”的一项基本原则。所以，我们将不会向第三方公开、更改或透露用户的个人资料并保存在“中新通”的注册用户服务档案中，除非有法律许可要求或应客户的需要我们才向第三方公开。

四、服务条款的权利

“中新通”保留随时修改或中断服务而毋需通知用户的权利。该权利毋需对用户或第三方负责。

五、用户的帐号/密码的安全维护

您一旦注册成为本网站用户，您就会拥有一个会员帐号，帐号即为您的用户名。您将对您的用户名和密码发生的所有行为承担法律责任。因此，请您妥善保管好您的用户名和密码，不要向任何第三方透露，否则，您本人将承担由此引发的一切法律后果。如果发现您的 密码可能已经被泄露，请及时更换。您可随时进入您的“会员中心”，修改您的密码和资料，您也可以结束旧的帐户重开一个新帐户，但必须立即通知我们的客服人员。以便将您的旧账户内的余额添加到新账户内。

六、用户管理

用户将单独承担发布信息内容的责任。用户对服务的使用是根据所有适用于网站服务的地方法律、国家法律和国际法律标准的。用户必须遵循：

（1）发布信息时必须符合中国有关法律法规。

（2）不利用网络注册用户服务从事非法活动。

（3）不干扰或混乱网络服务。

（4）遵守所有使用网络注册用户服务的网络协议、规定和程序。用户需对自己在“中新通”注册用户服务中的行为承担法律责任。用户若在“中新通”注册用户服务中散布或传播反动、色情或其他违反国家法律的信息，我们将系统记录有可能作为用户违反法律的证据予以供有关部门。同时立即删除这些信息而无需通知用户。

七、有限责任和结束服务

“中新通”对任何直接、间接、偶然、特殊使用网络会员服务或非法使用服务用户传送的信息。来损害或导致“中新通”形象及荣誉受损，“中新通”在此提出保留对这些名誉损害的追逐赔偿的权利。 用户或“中新通”可随时根据实际情况中断网站服务。 “中新通”不需对任何个人或第三方负责而随时中断服务。用户若反对任何服务条款的建议或对后来的条款修改有异议，或对“中新通”注册用户服务不满，用户可行使以下追索权：

（1） 不再使用“中新通”注册用户服务。

（2） 结束用户使用“中新通”注册用户服务的资格。

（3） 通告“中新通”停止该用户的服务。

结束用户服务后，用户使用“中新通”注册用户服务的权利马上中止。与此同时，“中新通”不再对用户承担任何责任和义务。

八、拒绝提供担保

用户明确同意邮件服务的使用由用户个人承担风险。“中新通”明确表示不提供 任何类型的担保，不论是明确的或隐含的，用户理解并接受任何信息资料，取决于用户自己并由其承担系统受损或资料丢失的所有风险和责任。

九、“中新通”注册用户服务信息的储存及限制

“中新通”对信息的传输量不规定上限，但本网站有判定用户的行为是否符合“中新通”注册用户服务条款要求和精神的保留权利，如果用户违反了服务条款的规定，则中断其网络注册用户服务的帐号。本网站所有的内容版权归“中新通”所有，任何人需要转载网站内容，必须征得“中新通”的授权。反之，则被视为侵权。

十、免除责任

（1）本网站提供的商品信息，我们会尽可能地使销售的商品与网站上发布的商品描述以及图案相一致。但是，由于商品在拍摄的过程中，会受到光照、色系、设备的差异以及每台电脑的色差、分辨率等各种因素的影响。我们并不能保证商品描述的信息和商品实样完全相同。尤其是在色彩上，只能以商品实样为准。

（2）本网站参照用户指定网站代购指定的商品.，在正常状况下,通常在6—15个工作日之内完成代购服务，（这也取决于用户选择的“国际运送方式”）。 但不做最终承诺。若用户提供的网站缺货、价格变动、发货不及时以及货物异常或者其它不可抗拒的因素，造成无法正常完成代购，我们会与用户及时沟通协处理。由此造成用户的有关损失，“中新通”将不承担责任。

（3）由于用户原因造成包裹无法送达目的地，本网站将不承担任何责任。

（4）本网站代购流程不接受客户与商家谈妥的任何条件。本网站的会员客户只能享受“中新通”在官方网站上所公布的优惠活动、促销活动的权利，不再享受其他商家网站的任何优惠活动的权利。

（5）如果您的订单不符合我们的退款政策，您的订单在下单之后将无法随意取消或者退款。

Step One,Select goods

You can choose your favorite products from our website "Shopping Mall" section.

Select the goods you want to buy,  all goods in the Shopping Mall are from Taobao, Tmall, you can purchase without any hassle

   

Tips:

1,To distinguish goods with color and size, please be sure to specify the information in the remarks, so as to be easier to deal with your order directly.

2,For goods may be replaced, please be sure to confirm with merchants what are the replacement requirement before putting an order. 

3,We will contact with you if your goods are overweight without paying adequate postage fee, and will advise you to re-confirm the order. It is recommended that you pay attention to your latest order status.

4,For virtual products, we are temporarily unable to help you with your order, please understand.

 

Step Two, Enter into my shopping cart

Enter the "Shopping Cart",You can see the goods order just submitted. Click on the "To save order", we will immediately purchase for you after the payment is successful . If your account balance is less than required minimum RMB, the system prompts you to recharge.

 

Step Three,Select mode of transport

 
 

Step Four,Select Payment Method  

Step Five,Submit Order

Once all the above steps are confirmed, click "Submit waybill" to fill in the waybill information, please ensure the correctness of the information note, so that we can contact you promptly.

At our China warehouse, we offer 30 days of free storage while waiting for your orders to arrive for consolidation. If your 1st order was arrived 30 days ago, all the orders arrived within the 30 days will have to be shipped out first. Your new orders can be then consolidated into another parcel within 30 days. For items held at warehouse for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.

At our Singapore warehouse, we offer 14 days of free storage upon your parcel arrives in Singapore. Uncollected parcel will be charged for S$1.00 per day for every 10kg. For parcel uncollected for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.

Paypal supports 4 international cards (Master, American, Express VISA, Card JCB) and some national bank cards in the world.

No matter what currency account you use, Paypal recharge are converted to US dollars, Paypal recharge, there may be 1-60 minutes to the delay.

According to the latest exchange rate announced by the Bank of China, we will be based on the exchange rate of the Chinese bank's exchange rate is not a real-time adjustment.

The current use of Paypal charge fee is 3.9% + $0.50 SGD.

1, login account, click on my account - "top up", select "Paypal".

2, enter the amount you want to recharge, click "Go to recharge".

3, the system will automatically jump to the top of the Paypal page.

Limited by the special nature of the international transport, part of the package in the delivery of the customs, the customs will not be eligible, the customs information, generally you do not have to worry, after the package return, we will be free to re send.

If you choose to pay Paypal, most are real-time to the account (Paypal electronic checks, except for the Paypal risk of freezing, in order to end the actual processing cycle prevail), PayPal international card requires the bank's 24 hours audit.

Points can be obtained through the new user registration, invite friends, send an application, or participate in new activities through designated. Invite a friend to gain points only supports manual review, please contact us, provide the username of your friends.

    1, due to force majeure (excluding mail);
    2, delivery of goods prohibited or restricted in violation of regulations, the competent authorities confiscated or in accordance with the relevant regulations of processing;
    3, deliver mail packages intact when removed and the weight reduced and no traces, the parts shortage or damage;
    4, mail has been signed;
    5, due to the customer's responsibility or the cause of the item itself, causing the loss or delay of the mail;
    6, the date of the customer self - mail sent to the date of the query has not been asked for the expiration of the query;
    7, international mail is sent to the country by its domestic law to detain, seize or destroy.
    1, the national laws and regulations prohibit the circulation or delivery of goods;
    2, explosive, flammable, corrosive, radioactive and toxic and other dangerous goods;
    3, reactionary newspapers, books, windows or pornographic materials;
    4, all kinds of money;
    5, the obstruction of public health items;
    6, perishable items;
    7, live animal (except to ensure the safety of packaging and delivery staff of bees, silkworms, leech);
    8, improper packing, may endanger the personal safety, pollution or damage to other items of mail equipment;

    9. Other items that are not suitable for the delivery conditions.

 

    1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
    2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
    Three, all kinds of guns, ammunition and easy explosion goods, flammable items, corrosive goods, radioactive elements and containers, deadly poisons, anesthesia drugs, biological products and infectious materials.
    4, all kinds of social security and stability of the stability of the publications, publicity materials, printing, etc.;
    5, all kinds of public health items;
    6, the other party to prohibit the entry or circulation of documents or articles;
    7, in addition to the general provisions of the above, but also to comply with the relevant provisions of the customs department.
    1, the nature of goods or their packaging has hurt the postal service personnel or defaced mail or postal equipment;
    2, sealing with metal buttons, etc. have sharp edges, may prejudice mail processing items;
    3, flammable, explosive or other dangerous goods. However, the special method for the filing of a special method to package the easy and bad biological materials, the relevant competent authorities issued a transport document, not subject to this restriction;
    4, live animals. But the bee, silkworm, leech, the filing agencies send each parasite to eliminate pests or insects not affected by this restriction;
    5, radioactive goods;
    6, opium, morphine and other narcotic items. But by relevant authorities issued by the transport document or judicial organ, or the judicial police agency prepared paper shows that, for purposes of litigation evidence and insured or declare the value of the parcel send each other, or as the insured parcel for medical or scientific research, the Post Office granted items without this restriction;
    7, indecent assault of a document or article. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
    8, to prohibit access to the file or articles;
    9, Taiwan area of the relevant authorities to prohibit the sale and production of documents or articles. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;
    10, lottery and lottery related advertising leaflets. But by the judicial organ or the judicial police department in writing to prove the purpose of the litigation evidence, as registered mail or parcel post, not subject to this restriction;

    11. Other prohibited items prescribed by other laws.

 

bulk stock typically includes, but is not limited to the following categories of goods:
1,Speaker / HIFI
2, Kitchen Appliances (oven / Water purifier / coffee maker, etc.)
3, Other appliances (refrigerator / washer / dryer / air conditioner / TV / oven, etc.)
4, musical instruments
5, computer and accessories (Desktop PC / laptop / printer / fax / Combo / liquid crystal displays, etc.)
6, bedding (sheets / cover / quilt / pillows, etc.)
7, home decoration (furniture, etc.)
8, fitness equipment

9, outdoor camping supplies

 

International shipping is based on weight and volume of goods carried billing, before buying such goods we recommend that you contact our customer service staff for detailed delivery method and costs, thank you for your understanding and cooperation.

First, what is the packaging?
Product packaging is a protected commodity, convenient means of transportation technology. Common packaging bags, cartons, boxes and so on.
When you choose to remove the package, we will to remove the product itself superfluous packaging. However, in order to prevent the commodity dropped or soiled merchandise, part of the packaging may not be removed. (Due to international transport was removed several times, removing the packaging may lead to commodity scratch wear broken, etc.)
When you choose to keep the packaging, we will retain all the packaging of the product itself, but he has no packaged goods can not be reserved. (If the original packaging is damaged goods or for packaging sizes too large can not be packaged are removed)

Package default retention packaging, you choose can not be guaranteed after removing the packaging All packaging will be canceled. Specific details of the package is based on the warehouse staff specific circumstances prevail.

Second, what is the merchandise tag?

Generally refers clothes tag, as shown: usually contain clothes origin, type, or price.

Third, what is the packaging reinforcement?
Packaging is a reinforcement to protect the goods from damage during transport or reduction of technical means. Usually with a filling to protect merchandise.
When you select the packaging reinforcement, we will add a layer of bubble film to protect goods in the package, if there are special needs in the parcel remark indicated otherwise. (If the product itself contains a filler, may indicate whether the removal of the remarks in the package, the default retention filler)
For the fragile easily damaged goods, recommended to choose the packaging reinforcement for protection.
The default package without packaging reinforcement.

Note:The shipping durations quoted above are norms. Above 95% of our shipments meet these durations. Unforeseeable factors such as China domestic shipping delay, bad weather, customs clearance delays and customs inspections that can cause delays are beyond the control of CN2SG and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration could be slightly longer.

After you pay for success Mall orders, we will immediately contact the seller to make a purchase for you and mail it to pass in CN2SG warehouse (your order status will change to "has come to China warehouse"), estimated time of 3-7 days, and then send to your country.

The exchange is floating, it changes from time to time. Current effective exchange rate is
1 SGD = 4.40 CNY

Transaction number is the transaction reference number provided by bank after you complete a transaction. For ATM transfer or deposit, it's a 3 or 4 digit number shown on the receipt. For i-banking, it's a 6 to 16 digit number depending on the bank you use. It's shown on the webpage informing you that the transaction is successful, so please copy it down before closing the page.

Under "Member Center",you can view your account.Top up will be handled Within 1 working da. If your top up is not successful within 1 working days,please contact us.

1st Payment (product payment) can be viewed when checking out orders. 2nd payment (international shipping fee & agent fee) cannot be confirmed before placing order, because the international shipping fee depends on the actual weight/volumetric weight of your items, which we don't know until the orders are received. However, if you can estimate the weight/volumetric weight, you can do estimation by yourself by using our Cost Calculator.

Yes, you can add in new orders anytime. However in order to ship all orders together in one parcel, please understand the shipping rules and how to use the "hold" function. You can refer to FAQ shipping related issues.

You can enjoy all promotion price or conditional offers (eg. free local courier with a minimum spending amount), sometimes our crawl function cannot capture such special price, but you can manually edit the price if you fulfill the condition and write in the remark accordingly.

Yes, you can negotiate with the seller and agree on a discounted price. When you submit orders to us, please state the agreed price and the name or number you used to communicate with the seller so that she or he will know we are purchasing on behalf of you.

Yes, currently we can buy from some websites from China, such as: Taobao, Tmall, Jingdong, excellence, wheat bags, Dangdang as long as the websites support a secured payment system like PayPal or Alipay. You can consult us for confirmation if you are not sure.

We can ship small amount of air-tight food (no meat) or liquid via special air or sea shipment. We can't ship any form of medicine. You can check out other prohibited.

For Ship-For-Me service: 7% GST will be shown and collected when submitting a parcel to ship if the parcel's total amount of declared value, shipping fee and insurance is more than S$400.

 

For Buy-For-Me service: 7% GST will be shown and collected in shopping cart if an individual order value is more than S$400.

Yes, it's possible. The ETA date is an estimation, 95% of parcels will arrive on or before ETA date. However, it could also arrive after ETA date when uncontrollable situations like custom inspection, clearance delay, or bad weather happen.

No, once the parcel is generated to ship, we can't cancel it for you any more. It could have already been packed and handled to logistic company even the status has not been updated yet.

We will do the consolidation for you to save your international shipping fee. Please take note, only orders from the same warehouse (Guangzhou, Yiwu and Singapore) and same shipment method can be consolidated together. 

No, only orders from the same warehouse can be consolidated together.

The item may have a larger volumetric weight.

Volumetric weight is calculated based on the space it occupies. Chargeable weight is the parcel's final weight when it's shipped. Please refer to quick guide related sessions for more details.

Yes, but over-length fee will be incurred if the length of item exceeds 1.2 meters for air shipment or 3.4 meters for sea shipment. The actual charge depends on the product type and length, will be advised before shipping out.

Yes, we do ship some of the fragile items but not all of them. Certain items are very difficult to be protected well, like big mirrors, extremely delicate carvings, etc. They have a high chance to get damaged during international shipping. We can try our best to help you protect and ship, but we will not compensate if it's still damaged.

For oversea on-line shopping, buyers are not secured with the product received even sellers provide exchange or refund channels. High international shipping cost and long processing time are the major concerns. With CN2SG, we carry on basic inspection to catch certain obvious mistakes made by the sellers when we receive the items in our local warehouse. Normally more than 90% of the mistakes under our inspection coverage can be caught and settled directly with the sellers. We save your loss at the origin.

请注意：为了保证客户货物的完整和安全性，我们一般不对货物进行验货（所报货物与货仓实际收到货物差别太大需要查验）。客户需要对自己申报的货物正确性负责。

Obvious defects are usually physical damages, which can be spotted by visual observation of product appearance, such as tear on cloth, broken glass, cut on handbag, crack on woods etc. Quality issues include a variety of different types which are not easy to be spotted by visual checking of product appearance, such as skipped stitch on the collar, petty scratch on metal, short life-time of bulb, slow reaction of tablet PC etc.

No, we do not inspect the measurement of the item. But we check the label on the items received against the size indicated in your order remark. (For example: S, M, L or XL). If there's no label on the items or the size is measured in a different way, we will assume it's correct.

Generally speaking, inspection should be done within 0.5-2 working days depends on the peak of the shopping seasons.

No, functionality checks are not covered during inspection. Basic power on test could be done upon request.

No, we are unable to check the authentication of the product. Product information can be obtained through product deｓｃｒｉｐｔion on webpage. Other buyers'reviews can be used as reference. However, if price of the product is much lower than the market price, most likely the item is not authentic.

Yes, you can request to check the product photo before the item ship out. For certain design differences which may be hard to found out during inspection, we can provide photos of received items upon request. If there are differences/blemishes found during the inspection, we will also attach the photos for customer to make decisions.

Repacking is a value added service provided by CN2SG. As you may know, international shipping charges depend not only on the weight of the packages but on their sizes as well. When items sent from seller arrived with over package, repacking removes the unnecessary packing and re-arranged the orientations of the items. It will significantly reduce the chargeable weight to save the cost of international shipping. Also repacking ameliorate the original packaging when item came poorly packed by original seller. It will prevent damage due to improper packaging during international shipping.

Yes, we can. If your parcel include both small size items and big size items, we will repack small items into large size ones such as luggage, as long as there is room for storage.

The repacking service will reduce the weight/volumetric weight of the items over packaged. If there is no room for further optimization, parcel weight/volumetric weight will not be reduced.

Yes, there is. Original packaging of the products for decorations or collections will not be removed. Protective packaging for fragile items will be kept. For example, the packaging of certain toys, jewelries, high heels, glasses etc.

Yes, you can. If protection is needed for goods like gifts or re-sale items, extra protection can be requested by leaving us special instruction when you place the order. For large size fragile items, we will advise customers to make protections when items received in our local warehouse.

The confirmed collection date and time are stated under "My waybill" in your account.

You can choose same-day delivery before 3:30pm. Normally the delivery is done during 6.30pm to 10.30pm, so please make sure there's someone at home to receive the parcel on the selected date.

We strictly follow the timing for each collection schedule, as we may need to rush to the next spot, so there will be no waiting for late comers. If you missed the scheduled collection, you can re-arrange another time slots one day later under "My Parcel", or contact us for help.

Yes, you can. Please make sure them know your user-id and are able to provide your HP no. for verification.

Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.

Insurance is not compulsory. We offer free compensation of value up to S$100 for each parcel if the items inside are damaged, lost or having any issues listed in our inspection coverage . For high value items, you may buy insurance for them in order to get a full compensation equivalent to the full amount of product price and the shipping cost of the items, capped at S$2000.

You can enjoy all promotion price or conditional offers (eg. free local courier with a minimum spending amount), sometimes our EZ-buy function cannot capture such special price, but you can manually edit the price if you fulfill the condition and write in the remark accordingly.

Take photo: if you want to make sure that the seller sends the correct items before shipping them all the way to Singapore, you can choose this value added service. When we receive your parcel, we will take out the items and take minimum 3 photos from different angles for you to view. The charge is $3 per parcel sent from sellers.

 

Videos: If you need the inspection process for the commodity record 30 seconds of video paragraph 2, in order to ensure that goods are correct, each order rate $6.

Return & exchange:  if the parcel we receive contains prohibited items cannot be shipping, or you change your mind, we can help you return the parcel back to the seller. The charge is $1 per parcel on top of the courier fee.

CN2SG provides repackaging services. After re-packaging of goods, freight would be able to save about 20-30%. This re-packaging services is a value-added service purchasing. Self-purchase of goods, if the weight can be reduced by less than 2KG, repackaging service is free. If the weight reduction of more than 2kg (save shipping more than S$18), charged repackaging fee of S$8.
Only suitable for repacking and therefore can reduce the volume of re-orders provide repackaging services. If you agree that we repackage, we will change or keep the goods and the seller's original packaging discarded transport packaging under normal circumstances. We do not provide repackaging services for the following order.
 1. The use of sealed or shrink film packaging;
 2. The use of gift packing or with the design of the packaging;
 3. Fragile or valuable goods packaging. If you want to keep the business of transport packaging, please choose option I do not repackaged.

All parcels may be checked or scanned for prohibited items. If the goods are found to be prohibited items, we are unable to ship them. You can negotiate with the seller for a return or send them to another address. Handling fee is applicable.
So it’s advised to check the list of prohibited items to prevent unnecessary loss or inconvenience. It is customer's responsibility to ensure that the parcels do not contain any prohibited items. We are not responsible or liable for any loss due to confiscation of such parcels or legal consequences.

Free storage for 14 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 30 days in China warehouse. Further storage will charge CNY 4 /cbm/day.

We will not check the quantity, size, or damage of the items. If you need to make sure all are correct before shipping them to Singapore, you can choose "take photo" value added service. You can choose "Buy For Me" service for a comprehensive coverage.

You can add insurance for your high value goods. The charge is 3% of the declared value of the goods and international shipping fee. If the parcel is lost, you will be 100% compensated, capped at S$2000.

GST(Goods and Services Tax).

 

Regardless "Buy for me" or “Ship for Me".

 

For Sea shipment and Economy Sea shipment, customers are required to pay the corresponding 7% GST incurred for all orders by yourself.

 

For Air freight, we will absorb the GST incurred for your orders normally.

 

However for high value parcels (total value including Product Price + China Express + International Freight of all parcels submitted under single collection /delivery is $400 or more),  you are required to pay the corresponding 7% GST of that particular parcels by yourself.

Bank
OCBC Account Number:553752650001
DBS Account: 245-20276-8

Paypal

Paypal recharge supports four international credit cards(visa, master, American Express, and JCB card) ; no matter which currency you use, PayPal payment is calculated in USD and its recharge service charge is 4.4%+$0.3.

Alipay
Alipay (China) Network Technology Co., Ltd. is China leading independent third party payment platform, it is an Alibaba group Associate Company. Alipay is committed to providing "safe, rapid, simple online" payment solutions for global e-commerce;！

Wechat
WeChat Payment is provided by Tencent, it is the third party payment platform, WeChat payment and security system are supported by Tencent, which holds the Internet payment license and has a complete security system.

You can select either free collection or paid home delivery before parcels are shipped out. After parcels arrive in Singapore, for
Free collection: you need book one of the 94 neighbourhood collection points, 13 MRT stations or 7 warehouses with different time slots.
Home delivery: we will deliver to you directly within the same day or the next day, with prior notification.

If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times the freight cost, or each carton cannot exceed RMB 600. Every package cannot exceed CNY 150.

Following are the guidelines to ship oversized item:
Express Air Shipping: maximum length is 1.60m, RMB200 will be charged for item between 1.20m and 1.60m.
Economy Air Shipping: maximum length is 1.80m and the total sum of length, width & height cannot exceed 2.40m.
Sea Shipping: maximum length is 4.00m. For items longer than 2.50m we can only deliver to ground floor or lift accessile floor, provided it can be fitted into your lift.

The maximum weight for a single item is 70kg for air shipment, no limit for sea shipment.

"Ship For Me" and "Buy For Me" parcels are handled separately in different warehouses, hence they are unable to be consolidated together.

You may advise the merchant to ensure proper packaging and pack your purchase into a smallest possible box.
You may also consolidate your shipping charges by waiting for all items to arrive before shipping them out. This way, when you ship all items out as one parcel, you would only pay the initial 500g charge once.

1, If you choose to send the goods to pass the new warehouse, courier companies and courier service number may not be filled up, just submit orders directly.

2, As long as the unique address is entered correctly, we should be able to locate the parcel for you if they are delivered correctly. However, inspection may take a little longer as we would need some time to match your order to your account.

Value is the cost of your product in SGD. It is your declared value and is important that this is filled up for GST or insurance compensation purpose.

For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120.

Different countries have different laws and legislations. Customs have the power to inspect the goods. Some goods may touch the customs’ restricted policies. These goods may incur special charges, taxes, penalties and confiscation.

Customers can get discounts after they register as our members. It will speed up the shipping procedures by providing us the delivery address and contact person’s information.

This is to make sure customers’ goods can catch the right schedule and can arrive on time.

Customers can book online, by Wechat, by Email or by phone for the services in Guangzhou, Yiwu and Shenzhen.

If the goods are delivered to our warehouse too late and the container is already full. Or if the air freight good is too heavy, the airport has the right to unload the goods. Or the goods will be unloaded during the flight transfer.

Wrong delivery address may cause extra delivery costs.

Any goods without special marking will be treated as normal goods, which may cause damages.

Warehouse may reject to receive the goods if without the correct packing list and invoice. Because we cannot do clearance and declaration without the packing list and invoice. Making declaration wrongfully may cause delay and penalty.

Because this shipment has already shipped out by sea or by air, if consignee rejects to receive the goods, all the costs will be borne by the shipper.

Because the ownership of goods is belonging to the customers. If the goods break any country’s laws and legislation, the owner should be responsible for the legal issues.

Customers do not pay up the price, freight cost, GST, penalties and etc within certain period; our company has the right to detain the goods until customers pay up all the relevant amount an the storage costs.

Our delivery staff has notified customers about the delivery date. When our drivers arrive at your place, but nobody is there to receive the goods, or the cheque is not ready. Then we will deliver again at a later date.

Our costs increased.

Unclaimed goods more than 1 month will be disposed. If customers do not want to pay the costs and cannot settle the disputes, the title of goods will be belonging to our company. Goods will be sold at a very low price. Our company will return the remaining amount after deducting relevant administration cost, selling costs and storage costs.

Different countries have different definition of sensitive goods. Sensitive goods are different for sea freight and air freight. Cases will be based on detailed information we obtained. Some goods will touch customs’ restriction policies, eg different inspection system, which will incur more procedures. These goods require special operating licence in destination port.

No matter how many sensitive goods you have, customs will treat them as sensitive goods. If customers have sensitive goods and do not notify us in advance, and face the customs’ inspection, the whole container may be detained by customs and penalties may incur. Parking the container at the wharf will incur huge costs. The relevant costs will be charged from this customer because the inspection is caused by these sensitive goods.

If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times of the freight cost, or each carton cannot exceed SGD 133.9. There is no compensation for the damage. If consumers buy insurance, the premium is 5/1000 of the value of the insurance policy or the minimum fee is SGD30.For the goods with insurance, if the goods are lost the compensation will be in accordance with the customs declaration provided by customers. Insurance premium only covers for the loss of goods, and doesn't  cover the goods damaged and other.

If customers want to buy insurance, the premium is 5 ‰ of goods’ value. The minimum premium is $30.00 for each policy. If these goods get lost, compensation will be based on the documentation used for the declaration. Insurance only covers for the lost goods, not cover for damaged goods.

We did not open the goods when they arrive our warehouse. The outside package looks intact does not mean the goods inside are not damaged. There are many transportation channels during the whole process. We cannot determine the damaged level.

Every piece of cargo will have many process channels during the whole transportation procedure, e.g. customs, shipping company, wharf, flight, weather and etc. We cannot control all of these on delay.

It is the airline’s policy that for each single package, its weight cannot exceed 60 kg and its length cannot exceed 180cm.

Many small parcels will be shipped by air. Sometimes small parcels may get lost.

There are safety issues of air freight. Magnetic items may cause deviation. Imitation brand, liquid, power, food, fresh items, medicines, flammable items, perishable items, DVDs, military items and other restricted items by IATA cannot be shipped.

Sometimes customers have not told us they ship restricted items, which cause confiscation later. Our company is not responsible for this and will charge freight costs.

Without no individual declaration, no tax documents will be provided using customers’ company name. For other relevant documents, they contain too much confidential information. It is not suitable to provide this information.

For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120. Our company will provide original permit documentation to facilitate the GST-claim-back procedures.

If there are mistakes on the documentation you provided to us, our declarant will confirm again before declaration. Please correct any mistakes within 1 hour using email. Then call our office to notify the mistakes. If mistakes are found after declaration, we will not be responsible for this.

If our warehouse finds that there are damages of your boxes, we will change a new box and notify this. Each box will cost SGD 3. Fragile goods need to be packed by wood box. Cost of wood box depends on the dimensions between SGD 8-18. Each woven bag costs SGD 2.

Free storage for 3 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 7 days in China warehouse. Further storage will charge SGD 0.9 /cbm/day.

Customers should provide invoice, packing list, arrival notice to our company and push the shipper to telex release the goods to us. First time customer needs to provide the authorization letter to us.

Our company will only arrange the trucking after we receive the payment. If customers do not pay on time, there may incur penalties in PSA.

If the container was not be cleaned up or the container is damaged or has strange smell, it will incur penalty. Sometimes it is the shipping line’s surcharges.

CNY 3 for each parcel. We provide services for opening, sorting and recording.

Every CBM cannot exceed 350 kg, otherwise they will be treated as heavy goods. Forklifts should be used for heavy goods and heavy lorry should be used to deliver the goods. It takes more time to loading and unloading. The costs will be higher. Therefore we will charge additional costs.

Forklift charge in China is SGD 13.4 per truck. For details, please contact China warehouse. Wood pallet will be added for heavy goods. Every wood pallet will be SGD 7.8. Volume for wood pallet is 0.15 cbm. Heavy goods may cause additional delivery charges in destination port, or we only deliver to first floor. For those goods more than 350 kg, we will add the relevant volume for them. For instance, 500kg/350kg=1.43 cbm. The shipment will be calculated based on the larger figure.

Every side(L,W,H) shall add 1 cm each as sharing volume.

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SGD 44.7/cbm.

SGD 30/ hour /person.

E-coupons can obtained through our activities.